Microsoft has discontinued support for Dynamics NAV 2009 and earlier versions. This move pushed many customers to upgrade their Dynamics NAV solutions and rethink strategies for ongoing solution maintenance. However, there are a number of customers that have lapsed from Business Ready Enhancement Plans (BREP) and lost the opportunity for future upgrades and solution maintenance from Microsoft. From a partner’s perspective, such customers are at the highest risk of being lost.
In this blog post, I’ll shed light on this outdated and unsupported customer issue, as well as provide you with strategies to retain your BREP lapsed customers.