Making Dynamics 365 Customers Happy: A Central Eastern Europe reality check

Reading time: 25 minutes

This document is best for: 

• Microsoft partners.

Building a successful Microsoft Dynamics business goes beyond gaining new customers. How are Dynamics Partners turning their customers into lifetime subscribers of their services with high retention rates?

The aim of this report is to analyze the methods applied by Dynamics Partners in the CEE region in order to establish and sustain enduring relationships with Dynamics 365 customers. How are Dynamics Partners turning their customers into lifetime subscribers of their services with high retention rates? What are the most common tactics, from special offers to loyalty programs and ways to build a positive customer experience, that make Dynamics 365 customers stick with one Dynamics Partner and reduce the churn?
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