Definitions

Here you can find a brief explanation of each partner asset of the End-to-End partner program for CEE CSP resellers.

Partner readiness and care

  • Acceleration Discovery Workshop: A one-hour long introductory workshop with a partner and 1ClickFactory specialists to assess a partner’s business ambition, identify potential business opportunities and agree on the cooperation schedule and next steps.
  • Partner Success Manager: A partner is assigned a professional Success (Account) Manager to support with any questions a partner might have along the way. A Partner Success Manager is a primary contact for a partner. According to a partner’s needs, the Partner Success Manager arranges the next activities (e.g. Strategy & Planning Workshop, monthly catch-up calls if applicable on a selected Partner Success Track), agrees on the schedule of engagement and will connect a partner to other experts in the organization if certain expertise is needed.
    • Strategy & Planning Workshop: During this individual workshop, 1ClickFactory professionals together with the key people of a partner’s organization review the current context, business options and challenges. 1ClickFactory facilitates the discussion on the business plan elements needed to succeed, which leads to overall participant alignment and the high-level plan.
    • Monthly guidance: 1ClickFactory provides a partner with monthly catch-up calls to discuss partner progress, to consult on the further steps or to discuss other related topics that a partner might have. The schedule of such engagement could be adjusted based on a partner’s needs.
  • Partner care: A partner receives professional support provided by the 1ClickFactory team covering partner inquiries and issues related to operational topics like licensing, ordering and invoicing for CSP licenses and 1ClickFactory technical services.
  • Community virtual events: A partner can access regular virtual 1ClickFactory events, including CEE community roundtables and webinars dedicated to the hottest topics in the Microsoft Dynamics market.
  • Free e-books, guides and whitepapers: A partner can access a library of fresh and useful resources covering the most relevant technical and business topics.

Licenses

  • License ordering platform (self-service, available 24/7): A partner can order license-based services for resale to customers through an easy-to-use self-service platform, available at any time online.
  • License ordering and configuration support: A partner can raise a support ticket via an online support desk at any time or by writing to service@1clickfactory.com. 1ClickFactory ensures professional license ordering and configuration support with a response within 48 hours during business days.
    • Priority ticket handling: Ensures a partner fast lane ticket handling, which means that inquiries from a partner who is eligible for this benefit will be given priority.
  • Technical support: A partner can raise a support ticket related to technical license provisioning via an online support desk at any time or by writing to service@1clickfactory.com. 1ClickFactory ensures professional technical support with a response within 48 hours during business days.
    • Priority ticket handling: Ensures a partner fast lane ticket handling, which means that inquiries from such a partner who is eligible for this benefit will be given priority.
  • One monthly invoice: Unless otherwise specified, 1ClickFactory will invoice the partner for the license-based services (CSP) on a monthly upfront basis – all in one place – in one invoice. Fees for subscriptions purchased during the current month will be added to the invoice for the upcoming month.

Upgrades

  • Free upgrade analysis: With 1ClickFactory’s Upgrade Analyzer (for Microsoft Dynamics NAV/D365 Business Central solutions), a self-service online tool, a partner can easily simulate the upgrade price for all of the options that a customer might need. In real time. For free. Just by uploading a .fob file or AL files compressed to .ZIP of a customer’s solution to the 1ClickFactory website.
  • Clarification call (for Microsoft Dynamics NAV/D365 Business Central solutions): In case of a complex upgrade, 1ClickFactory initiates a clarification call with a partner to discuss the solution specifics to be able to assess the project scope accurately and to provide a fixed price estimate. The call duration is approximately 1 hour.
  • Project Scope Verification Workshop: The partner and 1ClickFactory specialists will have an in-depth discussion of the project scope where they will investigate which modifications should be upgraded, eliminated or restructured to minimize touch on standard objects. As an outcome of the workshop, a partner receives a consultation and recommendations on how to optimize the scope of software services, as well as an adjusted scope, timeline and cost of a project.
    • Free Project Scope Verification Workshop if upgrading to SaaS projects and if a project is executed with 1ClickFactory: A partner eligible for this benefit will be refunded for the Project Scope Verification Workshop’s cost if upgrading to SaaS projects and if a project is executed with 1ClickFactory.
  • BestPath Assessment/Workshop: The BestPath Assessment is a fixed price technical solution assessment and analysis to evaluate the most beneficial path for the customer to move their existing solution to the new Dynamics 365 Finance and Supply Chain Management. This extensive solution evaluation gives a partner greater visibility into Dynamics AX transition project complexity and helps in making informed decisions as to which project tactic (upgrade, re-implementation or a mix) is the most beneficial for a customer to move to.
    • Free BestPath Assessment/Workshop plus 32 hours after-workshop presales consultancy: A partner eligible for this benefit receives a BestPath Assessment/Workshop at no cost if the assessed project is executed with 1ClickFactory (starting a project no later than within 9 months after the workshop delivery). In addition, such partner receives 32 hours of after-workshop presales consultancy service at no cost (which includes 1ClickFactory consultancy and preparation work) delivered by 1ClickFactory D365 F&SCM specialists covering areas such as project value proposition, in-scope and out-of-scope discussions, project framework and delivery process presentation to an end customer on behalf/together with a partner.
  • Professional project management (for project services): Project-based services are led by professional 1ClickFactory project managers who apply proven project management methodologies and practices to ensure that all of the project goals are being successfully met.
  • Partner support – standard: 1ClickFactory ensures a partner professional support with a response within 48 hours during business days. A partner can raise a support ticket via an online support desk at any time or by writing to service@1clickfactory.com.
  • Warranty – standard (3 months): 1ClickFactory ensures that the upgrade services are performed with the necessary care and competence. Within the warranty period, 1ClickFactory eliminates any defects (if any) free of charge that were reported by a partner to 1ClickFactory during the standard warranty term (3 months) with a committed maximum response time of 48 hours during business days. Exception: The standard warranty period for Clean Start projects is 1 month.

Development

  • C/AL to Extension Analysis report (for solutions of all complexity): This extensive report reduces the manual partner effort required to identify a list of conflicts to transform your C/AL solution to the Extension.
    • 1 additional report per program year: A partner eligible for this benefit will receive one additional C/AL to Extension Analysis report at no cost per one program year.
  • Extension Maintenance Service: The service ensures Extension compatibility with the upcoming Dynamics 365 Business Central SaaS versions for a fixed monthly fee. It reduces the risks and time spent constantly monitoring and testing an Extension to find and resolve all incompatibilities before the automatic Microsoft update occurs.
    • Free Extension Maintenance Service for 6 months if an upgrade project is executed with 1ClickFactory: A partner eligible for this benefit will receive the Extension Maintenance Service for 6 months at no cost if a D365aBusiness Central upgrade project is executed with 1ClickFactory.
  • Professional project management (for project services): Project-based services are led by professional 1ClickFactory project managers who apply proven project management methodologies and practices to ensure that all of the project goals are being successfully met.

Hosting on Azure

  • Free NAV/BC on Azure trial: If a partner has never previously tried the 1ClickFactory Self-Provisioning on Azure service, they will get a free 30-day 1ClickFactory Self-Provisioning for NAV/Business Central on Azure trial which will help them decide regarding transitioning to the cloud.
    • Trial extension for one additional month: A partner eligible for this benefit will receive a trial extension for one additional month.
  • Technical onboarding consultancy: Together with a trial for the 1ClickFactory Self-Provisioning for NAV/Business Central on Azure service, a partner will receive an onboarding consultancy provided by a 1ClickFactory specialist to walk a partner through the service specifics and to answer questions that a partner might have.
  • Partner support – standard (within 24 hours during business days): 1ClickFactory ensures a partner professional support for the 1ClickFactory Self-Provisioning on Azure service with a response within 24 hours during business days. A partner can raise a support ticket via an online support desk at any time or by writing to service@1clickfactory.com.

 

Program resources:

Start your cloud journey with 1ClickFactory as your indirect CSP provider and learn more about the End-to-End partner program:

Please reach us at cee@1clickfactory.lt if you are ready to enroll or want to learn more.