Partner Case Story, 2011

Situation

Alna Business Solutions, the leading Microsoft Dynamics partner in the Baltics and Poland implemented the upgrade to Microsoft Dynamics NAV 5.0 project with 1ClickFactory.

The reason Dynamics NAV 5.0 (and not NAV 2009) was chosen was that BPO House, an innovative outsourcing company that delivers bookkeeping management, personnel recruitment and office maintenance services, was located in a Baltic region where NAV 2009 was not yet released.

Solution

"The project needed to be performed over a relatively short period of time and that was one of main reasons to outsource upgrade service to 1ClickFactory, high quality upgrade specialists that we always entrust with our most urgent upgrade projects," says Darius Bužinskas, Business Development Director of Alna Business Solutions. "The outsourcing model we developed together with 1ClickFactory allowed us to start this project at a time when we lacked supplementary development resources of our own. 1ClickFactory gave us the possibility to access "a pool" of experienced Microsoft Dynamics NAV developers and to accomplish the upgrade project on agreed time," explains Mr. Bužinskas.

Benefits

The upgrade project was delivered on time and within the budget and met the quality expectations of the customer. The partner dramatically reduced the time spent on technical tasks was able to deliver better support and maintenance services of upgrade project to their customer, ensuring increased customer satisfaction.

"1ClickFactory's Upgrade Assessment Report enabled us and our customer to understand the scope of the project, to create a detailed plan of the steps that each of us needed to take in order to complete the upgrade. It also allowed our customer to make a faster decision to do the upgrade", tells Mr. Bužinskas.

"Through outsourcing we are always able to contract the most skilled developers for the specific task and to deliver the highest quality to our customers. It increases the efficiency of our business, saves time, ensures accuracy in delivery of specific services and allows us to specialize in other activities," adds Mr. Bužinskas, Business Development Director of Alna Business Solutions.

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