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Increasing The Value and Scale of A Partner's Upgrade Business
How to accelerate Microsoft Dynamics Upgrade Business
Partner Case Study
Situation
eCraft is a Finnish IT company with locations in Espoo, Vaasa, and Malmö, Sweden, where the company has been solving challenging business problems with clients for over 10 years. With an internal mantra to "create less software"TM, eCraft works to achieve a situation where the amount of software seen and experienced by an individual is as small as possible. The company believes that there is too much difficult and complicated software in the world, and their passion is developing easy and intuitive applications and user interfaces around and on top of existing systems. eCraft's specialties are business and IT integration, ERP, infrastructure solutions, and innovation. The company is a Microsoft Gold Certified Partner and was chosen as Finland's "Solution Partner of the Year" in 2008.
Recently, eCraft needed to undertake a number of Microsoft Dynamics NAV solutions upgrade projects, but the company faced in-house development capacity challenges that encouraged the company to turn to 1ClickFactory, an outsourcing development partner for assistance.
Solution
Although eCraft has had outsourcing experience with other companies in the past, this time the company chose to partner with 1ClickFactory for their upgrade needs for several reasons. First of all, 1ClickFactory has a unique, proven, and successful upgrade track record. 1Click Factory's focused expertise and highly professional concept around upgrades, which it developed itself, enables partner to deploy upgrades faster and with a level of quality and productivity that secures customer satisfaction. Secondly, the free Upgrade Assessment the company provides to partners details up front the technical and economic outcomes of the upgrade, before even starting the upgrade process. In addition to leveraging 1ClickFactory's upgrades expertise, both enterprises share the same innovative culture and with a nearby 1ClickFactory subsidiary in Finland, the partnership was off to a good start.
The majority of projects that eCraft implemented together with 1ClickFactory were Microsoft Dynamics NAV solutions upgrade from NAV 5.0 SP1 FI to Microsoft Dynamics NAV 2009 R2 version and involved solutions conversions of object customizations from the current version to the new and RTC transformation. Solutions were modified and new Forms objects transformation from the Classical Client to the RTC Pages in Microsoft Dynamics NAV 2009 Role Tailored Client were implemented.
Benefits
By partnering with 1ClickFactory for a Microsoft Dynamics NAV solutions upgrade, eCraft greatly expanded their capacity and grew their upgrades business. According to eCraft's CEO Mikael Nuorivaara, before outsourcing the Microsoft Dynamics NAV solutions upgrade with 1ClickFactory, eCraft was only able to implement one or two upgrade projects a year. But with 1ClickFactory as its extended team, the company now has greater capacity, access to experienced resources, a highly professional upgrade concept, and unique upgrade sales tools. Taken together, this provides eCraft with a high level of consistency and quality in doing upgrades and it is expanding their upgrades business tremendously.
1ClickFactory completed the upgrade for fixed cost and in a shorter timeframe than was possible had eCraft developed the upgrade in-house. By entrusting the upgrade to 1ClickFactory, eCraft has increased the profitability of its existing customer base while leaving its staff free of additional development and enabling it to focus on more profitable activities like project management or consultations. As the partner says, with 1ClickFactory, there is virtually no limit to the opportunities to increase the value and scope of eCraft's Microsoft Dynamics upgrade business.
"The fixed price 1ClickFactory offered was a huge advantage," said Mr. Nuorivaara. The fixed upgrade price enabled eCraft to accurately budget for project costs. "The new Upgrade Subscription service 1ClickFactory introduced to us also is a very compelling offering that we believe will bring a number of benefits to us and our customers," states Mr. Nuorivaara. "Upgrading with 1ClickFactory is a win-win for the Dynamics partner and their customers."
According to Mr. Nuorivaara, in addition to the time and money saved by choosing 1ClickFactory to help expand eCraft's upgrade business, 1ClickFactory stands head and shoulders above the competition when it comes to having the professional touch. "Skilled people, top class professionalism and an innovative way of thinking" are what set 1ClickFactory apart, confirms Mr. Nuorivaara.