Microsoft Dynamics CRM

Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook.

Microsoft Dynamics CRM workflow automation and analytics let your Sales, Marketing and Service staff easily share information and route tasks to provide a seamless customer experience.

Sales

Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships.

Microsoft Dynamics CRM Sales helps your sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates and improved customer retention.

Marketing

Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).

Service

Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease. Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests - without increasing your employee count - and helps your service representatives provide customers with the consistent, efficient service they expect.

Headquarters

Headquarters allows managers at the head office of a multi-store business or chain to gather data from all their stores so they can have a complete view of their business.

Microsoft Dynamics CRM provides an intuitive interface which sits comfortably within applications your employees will probably already be familiar with. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.

And since Microsoft Dynamics CRM works seamlessly with Outlook, your employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received email from a prospect, promote the email to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect - all without ever leaving the Outlook interface.

Source: www.microsoft.com